2.8% of Optimum Customers Whose Payments Stopped Paid Frontier or Fios vs. 0.9% of Retained Customers

Among 5,818 Optimum customers whose payments stopped, 2.8% paid Frontier or Fios in January–June 2026 vs. 0.9% of 21,191 retained customers.

Frontier or Fios payments appeared more often after Optimum payments stopped

Share with recurring Frontier or Fios payments in January–June 2026 among established Optimum customers whose payments stopped and those retained

Optimum payments stopped 2.8%

Retained Optimum customers 0.9%

Share with recurring Frontier or Fios payments

Source: YipitData U.S. credit and debit card panel. Optimum stopped-payment cohort n=5,818; retained cohort n=21,191. Only 13.8% of the stopped-payment cohort had a traceable connectivity replacement.

Frontier or Fios payments appeared more often after Optimum payments stopped
Series	Share with recurring Frontier or Fios payments
Optimum payments stopped	2.8%
Retained Optimum customers	0.9%

Which fiber provider accounted for more of the difference?

Frontier appeared for 2.1% of customers whose Optimum payments stopped and 0.6% of retained customers, a 3.5-times difference. Fios appeared for 0.7% and 0.3%, respectively. The Frontier result included 124 stopped-payment customers, so the provider-specific percentages are estimates.

How much of the stopped-payment group had a traceable replacement?

Only 13.8% had a named connectivity replacement visible in card payments. The remaining 86.2% may include customers who moved recurring bills to bank payments, used a wireless carrier whose home-internet charge was not separable, relocated, or had no observable replacement. The destination results therefore describe the traceable share, not all stopped payments.

Assumptions & Methodologies

We analyzed 27,009 U.S. card panelists who paid Optimum in at least three months during January–June 2025 and remained active in the panel during January–June 2026. The stopped-payment group had no Optimum payment in January–June 2026; a recurring destination required payments in at least two months. Optimum billing can include broadband, mobile, or video, so payment stops are not confirmed broadband cancellations. Bank payments and carrier-billed fixed wireless are undercaptured, and the panel is not weighted to Optimum’s service footprint. The comparison shows later payment relationships, not why customers stopped paying Optimum.

Keep exploring

Ask a follow-up question

Take this research one step further with YipitData.

How do traceable Optimum destinations differ across markets where Frontier or Fios is available?

How long do former Optimum customers continue paying their observed replacement provider?

How often do customers whose Optimum payments stopped later return to Optimum?

Data sources

Credit & Debit PanelTransaction-level spending across the US economy