When customers kept one delivery app, DoorDash outlasted Uber Eats
Share of 4,145 dual-app customers who used both apps in July–December 2025 and kept exactly one in January–June 2026
Share of dual-app consolidators
Source: YipitData U.S. e-receipt panel. Dual-app customers placed at least two orders through each app in the first window and remained active in the panel.
Chart data
| Series | Share of dual-app consolidators |
|---|---|
| Kept DoorDash | 58.8% |
| Kept Uber Eats | 41.2% |
Did DoorDash still lead after accounting for each customer’s primary app?
Yes. Among 1,639 customers who had placed more Uber Eats orders in the first window, 22.8% kept only DoorDash. Among 2,202 customers who had placed more DoorDash orders, 13.9% kept only Uber Eats. The first rate was about 1.6 times as high, although order counts do not explain why customers kept only one app.
Did every lapsed Uber Eats customer keep ordering through DoorDash?
No. Single-app customers represented 67% of observed Uber Eats lapsers, and 90.4% of that group had no DoorDash order in the second window. Dual-app customers represented the other 33%, and 75.2% of those lapsers kept ordering through DoorDash. Because the analysis tracks only these two apps, no observed order means no Uber Eats or DoorDash receipt, not proof that a customer left all delivery.
Assumptions & Methodologies
We analyzed fixed U.S. e-receipt panelists present before July 1, 2025 and active near the analysis date. The first window was July–December 2025; the second was January–June 2026. Established customers placed at least two first-window orders. Dual-app customers met that threshold on both apps; consolidation meant keeping exactly one app in the second window. Primary app meant more first-window orders. Lapse meant no observed second-window order. Uber One membership and other delivery platforms were unobserved, receipts can be missed, and the results describe selected panelists rather than market totals or causality.